This Client Service Charter outlines the Fair Competition Tribunal (FCT) Vision, Mission, Core Values and Standard under which it delivers the services to its clients. With this Client Service Charter the FCT commits itself to provide services of such a standard that will ensure the highest level of satisfaction for its Clients.

Development of this Charter took a consultative process which commenced during the preparation of our Strategic Plan for 2009/2012. The advices and contributions offered during the formulation of our Strategic Plan also provided useful input for the formulation of this Charter. The Charter was discussed and received valuable contributions from the Members and Staff of the Tribunal at various stages before its finalization.

The FCT is mandated by the Fair Competition Act, No. 8 of 2003, to be an appellate body with powers to hear and determine appeals from decisions of the Fair Competition Commission (FCC); the Energy and Water Utilities Regulatory Authority (EWURA); the Tanzania Communications Regulatory Authority (TCRA); the Surface and Marine Transport Regulatory Authority (SUMATRA); and the Tanzania Civil Aviation Authority (TCAA) and any other such regulatory authority established by law. Moreover, the Tribunal shall exercise such other functions and powers conferred upon it by the Act.

In exercising its mandate the FCT facilitates achievement of the objectives of the Fair Competition Act 2003, which are to enhance the welfare of the people of Tanzania as a whole by promoting and protecting effective competition in markets and preventing unfair and misleading market conduct throughout iv Fair Competition Tribunal - FCT Tanzania in order to: Full Client Service Charter see attached document